Policies and Information
Thank you for choosing our practice for your dermatological care! We wanted to go over some office policies to limit any confusion and to be as transparent as possible. We appreciate your understanding that these policies are in place to assist all patients in receiving timely care. Without adequate notice, an appointment time cannot be offered to another patient who may be looking to receive care as soon as possible.
We make every effort to charge the patient’s responsibility as accurately as possible at the time of your visit. We find that paying at the time of service provides clarity for our patients and minimizes surprise bills in the future. If an over collection occurred, you will receive a refund to the form of payment made in our office. In the event of an under collection, a statement will be sent at a later date. Please keep in mind that it is the patient’s responsibility to know that their insurance is active and in-network with our practice. Please reach out to your insurance provider for confirmation of network status and benefits.
Prescription Refills
As a general rule, prescriptions are sent with the proper number of refills for safe usage. Any refills beyond that will require a follow up appointment.
Under no circumstance will refills be sent if it has been more than 1 year since a patient’s last appointment.
Please plan accordingly, we appreciate your understanding!
New Patients
Please bring your photo ID and current insurance card (a virtual card works).
Please check in 10 to 15 minutes PRIOR to your scheduled appointment time to complete/review new patient forms.
Cancellations or any changes to an appointment must be done with 24 business hours of notice (if your appointment is scheduled for a Monday, this would mean the preceding Friday). Failure to provide the required notice will result in the appointment being marked a “no show.”
For new patients with a “no show,” we require a $50 deposit to schedule a new appointment (this fee will be applied to the visit, unless that visit is also no showed)
Parking is controlled by Mission Hospital and therefore, has a fee of $4 for the first hour. It is an additional $1 for each additional hour, with a daily maximum of $7. We appreciate your understanding.
Patient’s financial responsibility will be collected at the time of service, after the appointment. For insured patients, this amount is dependent upon your benefits. Please contact your insurance for your most up-to-date benefits. We are more than happy to provide cost estimates prior to moving forward with any treatment. Please just ask us.
26732 Crown Valley Parkway, Suite 571
Mission Viejo, CA 92691-7305
Please arrive 5 to 10 minutes PRIOR to your scheduled appointment time.
Please provide us with any insurance changes at your earliest convenience.
Cancellations or any changes to an appointment must be done with 24 business hours of notice (if your appointment is scheduled for a Monday, this would mean the preceding Friday). Failure to provide the required notice will result in the appointment being marked a “no show.”
For existing patients, a “no show” will result in a $50 fee.
Parking is controlled by Mission Hospital and therefore, has a fee of $4 for the first hour. It is an additional $1 for each additional hour, with a daily maximum of $7. We appreciate your understanding.
Patient’s financial responsibility will be collected at the time of service, after the appointment. For insured patients, this amount is dependent upon your benefits. Please contact your insurance for your most up-to-date benefits. We are more than happy to provide cost estimates prior to moving forward with any treatment. Please just ask us.